Shopping

How long does it take to deliver a product?

Two working days (48 hours)

Do You Ship Outside Lagos?

Currently, it’s only restricted to Lagos state only but we are working to make it nationwide!

My item(s) haven’t arrived yet. What can I do?

If you haven’t received your items after the delivery timeline, kindly contact us on 09028652500 or send an email to info@ellyella.com (quoting your order number.

Payment

What Payment Methods Are Accepted?

We accept payment from Naira Debit Cards approved by issuing banks in Nigeria Only

Is Buying Online Safe?

it’s 100% safe and secured. Our payment platform is powered by Paystack!

Orders & Returns

How do I place an order?

Once you have found your preferred product, select your preferred size, color and quantity and then click add to cart. Click checkout thereafter to complete payment.

How do I cancel an order?

it is not possible to cancel an order placed for which the payment has been properly accepted by the payment gateway.

Do I need an account to place an order?

No, You Can Shop At Ellyella Without Creating An Account.

However, Register With Us And You’ll Be Able To Enjoy The Following Benefits:
– Check Your Orders And Review Past Purchases
– Add Sold Out Items And Products You Love To Your Wish List
– Preview Our New Collections
– Save Your Address And Card Details So You Can Shop Even Quicker Next Time

How Do I Track My Order?

You can track your order using the below link with your Order Id and email address you used during checkout.

 

How Can I Return a Product?

Ellyella offers a 7 day return policy for all products we sell. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.

After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at info@ellyella.com and we will try to help if we can.

For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund.

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